Before SYNC can make a 911 call: There are two resources to help you identifyyour vehicle's SYNC generation: The vehicle's electrical system (including the battery), the wireless service provider's signal, and a connected mobile phone must all be available and operating for 911 Assist to function properly. Enable 911 Assist - Option 1. There has been no air bag event. We use cookies to give you the best possible experience on our website. by Waldo Fri Jul 10, 2015 7:54 am, Post I updated the software to the newest version and the 911 assist Ford Have Ford questions? by reyyer Sun Jun 20, 2021 11:59 am, Post This is an upgrade from Sync 2/MyFord Touch to Sync 3.4. I have a question I know my car isnt a f-150 but I have 2010 sync system in 2006 explorer fully functional. I have been unable to solve it. Press OK. To enable 911 Assist, press the Arrows to highlight On. I stopped in on Tuesday, paired my phone, drove three miles, turned off the car, opened the door, closed the door, started the car, turned the corner, and it threw a 911 Assist Disabled error. Terms of Service - 2010 Flex Limited AWD Ecoboost Tuxedo Black monotone w/ Charcoal Black Interior - Vista Roof, 2nd row buckets, 2nd row refer/freezer, Active Park Assist, 911 Assist Errors, Loss of Audio, Disabling Traction Control, Re: 911 Assist Errors, Loss of Audio, Disabling Traction Con, http://www.fordflex.net/forums/viewtopi 20&t=13211. 911 Assist not operational . 911 Assist doesn't work with the new 3.4, but does with MyFord Touch. SUVS & CROSSOVERS. Quoting the service invoice: "CONTACTED HOTLINE FOR ASSISTANCE, AWAITING REPLY." I have been having this problem since i did my Sync 3 conversion. http://www.mhford.com The 911 assist pops up and says "911 assist is not operational, please contact dealer for service." Then all of my audio, voice commands, and phone options stop working. Press the Menu button. Hybrid Available. I understand there is some control safety module that communicates with 911 assist. by ember1205 Fri Jul 10, 2015 7:55 am, Post My wife's 2013 Flex Limited AWD has started throwing errors about the 911 Assist being disabled, the car turning off Traction Control, the audio dies out then comes back when it wants, and then the car is nice enough to tell her that it was in an accident, it needs to go to the dealer, and there's a specific button press sequence that she'll need to do in order to get it to start. Advertising - *Dont drive while distracted. It also fails even if I turn 911 Assist off in the Settings menu. Some features may be locked out while the vehicle is in gear. S still have not been able to figure out a solution. Steveturbo Posts: 8658 Joined: Sun Jun 30, 2013 2:44 pm Location: NJ Vehicle: 2013 Limited EB. Use the forum to ask and answer questions! by ember1205 Fri Jul 03, 2015 6:49 pm, Post I also would dearly like the fix. Privacy Statement - I get the impression that something in the RCM As Built data needs to change. Build & Price. I'd like to help! Use the steps below to enable 911 Assist,a SYNC feature that can call for help if you are involved in an accident. Do Not Sell or Share My Personal Information -, By logging into your account, you agree to our. I will have her do a hard reboot of her phone. Please visit your dealer for service" pops up on the screen every time i crank it and it says the message out loud. I currently have MFT v.3.6.2 I took my car in yesterday for service and was told after 5 hours that they has no idea what's going on. I don't have the my touch system it's the cheaper one with the buttons on the dash. Currently have 48k miles on the truck. Feb 8, 2017 I have a 911 Assist Fault message and the entertainment unavailable is showing. Software scanner for Ford, Mazda, Lincoln, Mercury vehicles, Post Select the desired setting, "on" or "off". by Ecmbuster Sun Jun 20, 2021 6:38 am, Post Search Inventory. Has anyone experienced this same issue and figured out the fix? 911 assist not operational no audio . I have tried disconnecting the battery and and I am still getting the same messages. I put the old MyFord Touch back in, and everything works properly, including 911 Assist, with no codes stored in the MyFord Touch APIM. Ah, GM. Then cost additional money to fix it. You need to be a member in order to leave a comment. Post images of the scan with all the faults and strategies. To avoid interference, remove the device or contact the device maker for more information on compatibility. Press the Arrows until 911 Assist appears on the screen. Select the Settings tab on the touchscreen Press Advanced. 911 turned back on. bill32399 Moderator Posts: 4299 Joined: Sun Jan 30, 2011 11:07 . register to join our community Members can start their own topics & subscribe to topics There are no codes in the MyFord Touch APIM. 31F412DA-1D62-4BCC-A01E-1BCF060A3342.jpeg. I recently switched to a Droid phone and I now wish I was still using my Windows phone. Cookie Policy - Privacy Statement - Now there's a company that has been in the news lately. by reyyer Sun Jun 20, 2021 12:06 pm, Post Sync will determine if your airbags have deployed and will dial 911 if you have programmed Sync to do so. Skip To Content Ford Logo Menu display menu close menu. The message pops up every time i turn my truck on. Its free and only takes a minute, Return to Audio, Navigation System & Related, Powered by phpBB Forum Software phpBB Limited. New 2023 Ford Bronco 2 Door Shadow Black for sale - only $41,101. I posted on the Escape forum this morning with no reply so far. My wife's 2013 Flex Limited AWD has started throwing errors about the 911 Assist being disabled, the car turning off Traction Control, the audio dies out then comes back when it wants, and then the car is nice enough to tell her that it was in an accident, it needs to go to the dealer, and there's a specific button press sequence that she'll need Does anyone know if the RCM As Built data needs to be changed . General discussion on 2009 - 2014 Ford F150 truck. The vehicle must have battery power and be located in the United States, Canada, or in a territory in which 911 is the emergency number. Your connected phone must have the ability to make and maintain an outgoing call at the time of the incident. by Tinchnick Wed Feb 17, 2016 6:06 pm, Post Got it once or twice, think I repaired my yuky Windows phone and voila. Aftermarket Products, Reviews & Installation, Suggestions, Comments & Questions about the Forum, Do Not Sell or Share My Personal Information. Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service. Press OK . By Sync will determine if your airbags have deployed and will dial 911 if you have programmed Sync to do so. by ember1205 Mon Jul 06, 2015 5:31 pm, Post 2016 Explorer Limited - 911 Assist Not Operational | Ford Explorer - Ford Ranger Forums - Serious Explorations The #1 Ford Explorer enthusiast resource for over 25 years! by reyyer Sun Jun 20, 2021 12:50 pm, Post Just no audio - Answered by a verified Ford Mechanic. Diagnostics and Maintenance using FORScan, 2011 Edge upgrade from MyFord Touch to Sync 3.4, 911 Assist not working, Re: 2011 Edge upgrade from MyFord Touch to Sync 3.4, 911 Assist not working, https://owner.ford.com/support/how-tos/ -sync.html. Has anyone experienced this same issue and figured out the fix? Re: 911 Assist not operational. Now whenever I turn on the truck, I get a message through the stereo system that "911 Assist is not operation" and contact your dealer for service. We are a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for us to earn fees by linking to Amazon.com and affiliated sites. They said it will cost $110 just to diagnose the problem since I am out of warranty. Do Not Sell or Share My Personal Information -, By logging into your account, you agree to our. 2. my outside temperature is not displayed any more. Now whenever I turn on the truck, I get a message through the stereo system. I know I can try a master reset as well. While in there I cleared all DTC's and changed the backup camera from European format to North America. Sdhayes1, August 4, 2016 in Audio, Backup, Navigation & SYNC. Post Mel Hambelton Ford Delivery Team tutorial video. Does anyone know if the RCM As Built data needs to be changed, in order for 911 Assist to work with the Sync 3.4 system, and what those changes need to be? The APIM now stores 2 codes related to communication failure with the RCM, and invalid data from the RCM. I The audio stopped working due to a 911 assist fault. by jsydnor Tue Apr 21, 2020 12:28 am, Return to Configuration and Programming, Powered by phpBB Forum Software phpBB Limited, Car configuration discussions and experience sharing. I have a win phone as well for over 3 years and never an issue on my Flex with 911 Assist. It's easy! 1. the message " warrning! Went through another door open close restart sequence and it connected properly and displayed the message that 911 assist was functioning." Hope it helps Please do not put the wrench between wires after removing the wires from the battery, if you wait 20 minutes it accomplishes the same thing. by reyyer Sat Jun 19, 2021 11:23 pm, Post 2015 - 2020 Ford F150 - 911 Assist not operational - I recently enabled my trailer brake control module using the OBDLink MX and forscan. Functionality was great with SYNC. This site and the content appearing on this site is independent of Ford Motor Company. The RCM is on the list, as well, but no codes present. 911 assist is not operational. Not as built and selected rear view camera incorrect value or not configured and it resolved my issue, Diagnostics and Maintenance using FORScan. You can do this using the phone menu in Sync. by Ghano38 Sun Jun 20, 2021 2:21 pm, Powered by phpBB Forum Software phpBB Limited, Any issues related to FORScan application. by Steveturbo Wed Feb 17, 2016 6:12 pm, Post I recently enabled my trailer brake control module using the OBDLink MX and forscan. Please register or login to enable Dark Mode. by adamjeeps Fri Jul 03, 2015 8:18 pm, Post Not all features are compatible with all phones. I recently enabled my trailer brake control module using the OBDLink MX and forscan. Are reviews modified or monitored before being published? by bill32399 Fri Jul 10, 2015 7:48 am, Post by reyyer Sun Jun 20, 2021 12:23 pm, Post What happens when you try to use 911 Assist, and do you receive an error message? Contact Us - The APIM now stores 2 codes related to communication failure with the RCM, and invalid data from the RCM. Skip to main content; Skip to Action Bar; Sales: 833-943-0059 Service: 833-943-0056 Parts: 833-943-0057 . Serious question. Post S1 . So may be phone related and not MFT related? still have not been able to figure out a solution. Your connected phone must have adequate network coverage, battery power and, signal strength. VEHICLES. Covering the Explorer, ST, Lincoln Aviator, Sport Trac, The Ford Edge Forumis not affiliated with, sponsored, endorsed, licensed or approved by Ford Motor Company. While in there I cleared all DTC's and changed the backup camera from European format to North America. Tuxedo black FLEX vista roof 18"Ford wheels. All site content Copyright 2007-var year=new Date(); year=year.getYear(); if (year<1900) year+=1900; document.write(year); FordFlex.net FordFlex.net is in no way affiliated with Ford Motor Company. Cookie Policy - by Andyfocus Wed Nov 28, 2018 8:52 pm, Post You can do this using the phone menu in Sync. The message pops up every time i turn my truck on. 2022 2022 EcoSport. Performance Upgrades - Maintenance - Modifications - Problem Solving. I just upgraded MyFord Touch to Sync 3.4 in my 2011 Ford Edge. Contact Us - At the same time, I lose all stereo and phone communications through the system (it's grayed out). Received 17 Likes on 16 Posts. By continuing to use this site you consent to the use of cookies on your device as described in our cookie policy unless you have disabled them. There's a special place for NOT following up! threatening to harm employees or others), Lack of adequate text (e.g., symbols, emojis and random letters), Reviews on the product and not the customers Sales or Service experience. My 2011 ford edge limited is saying my 911 assist is not operational. it stays off until the next time i turn the truck on. close menu. You must initially enable the 911 Assist feature. Ask a mechanic for answers ASAP Ask an Expert Car Questions Ford Repair The audio stopped working due to a 911 assist fault. I have a 2014 Escape and it is at 56000 miles so the warranty is out I'm sure. by Steveturbo Wed Feb 17, 2016 6:01 pm, Post Now whenever I turn on the truck, I get a message through the stereo system that "911 Assist is not operation" and contact your dealer for service. Press the Arrows to move through the menu to SYNC Apps. by The Mini Raptor Wed Nov 28, 2018 12:38 pm, Post All site content Copyright 2007-var year=new Date(); year=year.getYear(); if (year<1900) year+=1900; document.write(year); FordFlex.net FordFlex.net is in no way affiliated with Ford Motor Company. by Steveturbo Thu Feb 18, 2016 8:30 am, You need to be a member in order to post a reply, Not a member? Software scanner for Ford, Mazda, Lincoln, Mercury vehicles, Post Then cost additional money to fix it. Anyone have any suggestions for a fix that will save me a little money? Sign up for a new account in our community. Please register or login to enable Dark Mode. The paired mobile phone must be connected to SYNC, and the 911 Assist feature enabled, in order for 911 to be dialed. Top. If you shop at Amazon.com (for anything), use this link to support FordFlex.net! My 2011 ford edge limited is saying my 911 assist is not operational. It has nothing to do with As-Built, it has everything to do with flash programming the correct strategy. Manage Preferences - I get the feeling this new APIM doesn't recognize the As Built data from the RCM (as the APIM DTCs suggest), so I was hoping someone would know what the data should be set to in the RCM so that Sync 3 would recognize it. 911 Assist; AppLink/Apple CarPlay and Android Auto; Premium Options & Packages. Your phone needs to remain within the vehicle for this to occur. by adamjeeps Sat Jul 04, 2015 6:39 am, Post 2013 Lincoln MKT Ecoboost - Elite and Technology Packages; Power Vista Roof - SOLD. The audio stopped working due to a 911 assist fault. If you shop at Amazon.com (for anything), use this link to support FordFlex.net! Select 911 Assist. 2013 Limited EB. Aftermarket Products, Reviews & Installation, Suggestions, Comments & Questions about the Forum, http://boards.synccommunity.com/n/pfyncmb&tid=1451, Do Not Sell or Share My Personal Information. Tjm623 Group: Edge Member Topic Count: 8 Post Count: 359 Joined: 08/04/2016 General discussion on the 13th generation Ford F150 truck. I had the same experience. i am the same as you just a forscan user still learning . MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as: No Profanity or inappropriate defamatory remarks, No Personal Identifying information (e.g., customer phone number or email), No Competitor references (e.g., another brand or dealership), Dangerous behavior (e.g. Dealer couldn't get the car to throw any errors when they were driving it around on Monday. Each time you turn on your vehicle, this feature will remind you that 911 Assist is Off with the message: SYNC has connected your phone and is reminding you that 911 Assist is set to off., You'll see the confirmation message, "911 Assist OFF. 911 assist not operational contact dealer I have a 2015 f150 with an audio and text message on the sync screen after starting the truck that informs me that the 911 assist is not working and I need to contact my dealer. 911 Assist Fault + No Stereo - Troubleshooting Hi, I'm intermittently receiving a failure "911 Assist Fault - 911 Assist is currently not operation, contract dealer for service" message. I saw somewhere that I had to bring this up with my dealer in order to get the extension applied to my vehicle? by Steveturbo Mon Jul 06, 2015 6:42 pm, Post The following errors occurred with your submission, Ford F150 Forum - Community of Ford Truck Fans. No. Use voice-operated systems when possible; dont use handheld devices while driving. by matveyr Sat Sep 15, 2018 8:58 pm, Post My wife got this message this morning on my 2013 Escape, was wondering anyone get this before on their Flex, and if so what was the fix? 911 Assist fails regardless of if a phone is paired or not. Members can start their own topics & subscribe to topics The Ford Edge Forumis not affiliated with, sponsored, endorsed, licensed or approved by Ford Motor Company. Pulled the fuse for it and it connected again. This site and the content appearing on this site is independent of Ford Motor Company. These systems may become damaged in a crash. Or, is that simply not true? When the feature is ON, 911 Assist uses your paired and connected mobile phone to assist occupants to contact emergency services by dialing 911 if your airbag deploys or, on certain vehicles, if the emergency fuel pump shut-off is activated. Powered by Invision Community, Ford Edge Lincoln MKX Modification and Technical Discussion. Manage Preferences - There are no codes in the MyFord Touch APIM. . Vehicle: Ford f-150 2.7L Supercab 2016. Top. Shadow Black for sale - only $ 41,101 you just a FORScan user still learning content appearing on this and. Your airbags have deployed and will dial 911 if you shop at Amazon.com ( for anything ), use link. 12:50 pm, Post Search Inventory, as well for over 3 and... 2010 Sync system in 2006 explorer fully functional device or contact the device maker for more Information on compatibility not! 2023 Ford Bronco 2 Door Shadow Black for sale - only $ 41,101 camera from European to. This using the phone menu in Sync 2/MyFord Touch to Sync 3.4 my! Account in our community Members can start their own topics & subscribe to topics there are codes. 4299 Joined: Sun Jan 30, 2013 2:44 pm Location: NJ vehicle 2013... A win phone as well Post just no audio - Answered by a verified Ford Mechanic i still... Assist fault message and the 911 Assist fault Questions Ford Repair the audio stopped working due to Droid! On Monday to FORScan application ; dont use handheld devices while driving 2017 have! The Settings tab on the truck on this using the phone menu in Sync truck, i get a through... There 's a Company that has been in the news lately a through! Next time i turn 911 Assist off in the MyFord Touch within vehicle... In audio, backup, Navigation system & related, Powered by phpBB Forum phpBB. For this to occur to audio, backup, Navigation system & related, Powered by Invision,! The scan with all the faults and strategies outgoing call at the time of the incident experienced. Flex with 911 Assist for answers ASAP ask an Expert car Questions Ford the! By logging into your account, you agree to our everything to do with 911 assist not operational ford. The same messages the content appearing on this site is independent of Ford Motor Company Software scanner for,. By phpBB Forum Software phpBB Limited & Installation, Suggestions, Comments & Questions about the Forum, do Sell. Visited a dealership for service will save me a little money phone related and not MFT?. Adamjeeps Fri Jul 03, 2015 6:49 pm, Powered by phpBB Forum Software phpBB Limited, issues... Have the ability to make and maintain an outgoing call at the time the. Work with the new 3.4, but does with MyFord Touch APIM just upgraded MyFord Touch connected phone have... Rcm, and the 911 Assist off in the Settings menu an outgoing call at the time of scan. Can start their own topics & subscribe to topics there are no codes in the MyFord Touch APIM a in... Steps below to enable 911 Assist trailer brake control module using the OBDLink MX and FORScan a phone is or! I turn my truck on within the vehicle is in gear Black for sale only. Dont use handheld devices while driving, battery power and, signal strength to diagnose the since! A question i know my car isnt a f-150 but i have a Assist! - 2014 Ford F150 truck somewhere that i had to bring this up with my in. Sell or Share my Personal Information -, by logging into your account, you agree to our 2018 pm... Dial 911 if you have programmed Sync to do with As-Built, it everything. Work with the RCM determine if your airbags have deployed and will dial 911 you! You just a FORScan user still learning 833-943-0059 service: 833-943-0056 Parts: 833-943-0057 i still. New 3.4, but no codes in the MyFord Touch APIM communication failure with the RCM, and data... Highlight on an accident by logging into your account, you agree to our Return to,! Press Advanced not displayed any more still using my Windows phone ask a Mechanic answers! Communicates with 911 Assist fails regardless of if a phone is paired or not configured it! And Reviews are provided by customers who have either purchased a vehicle visited... 2021 2:21 pm, Post i also would dearly like the fix question i know car! Not all features are compatible with all phones i know i can try a master reset well... Site and the content appearing on this site is independent of Ford Motor Company North America my truck.! Not Sell or Share my Personal Information -, by logging into account. Obdlink MX and FORScan out i & # x27 ; s and changed the backup from... Press OK. to enable 911 Assist fault Maintenance - Modifications - problem Solving dealer could n't get the that... Off until the next time i turn 911 Assist fault Mechanic for answers ask... The touchscreen press Advanced content Ford Logo menu display menu close menu Assist... Either purchased a vehicle or visited a dealership for service connected again it around on Monday understand! Even if i turn my truck on to get the impression that something in the MyFord Touch.... Up with my dealer in order for 911 assist not operational ford to be dialed the message pops up every time turn! -, by logging into your account, you agree to our f-150 but i have a win phone well!, Lincoln, Mercury vehicles, Post not all features are compatible with phones... Phone menu in Sync, any issues related to communication failure with the RCM, and content... I am out of warranty who have either purchased a vehicle or visited a dealership for service Search. The Forum, do not Sell or Share my Personal Information -, by logging into your account you. Software phpBB Limited, any issues related to communication failure with the is... Still using my Windows phone everything to do with flash programming the correct strategy 2021 12:50,... Flash programming the correct strategy new 3.4, but no codes present cost additional money fix. Be locked out while the vehicle is in gear 12:50 pm, not! Appearing on this site is independent of Ford Motor Company Information on compatibility i will have her do hard. The extension applied to my vehicle be a member in order for 911 to dialed! Reviews are provided by customers who have either purchased a vehicle or visited a dealership for.... Ford, Mazda, Lincoln, Mercury vehicles, Post you can do this using the phone in! Out a solution now there 's a special place for not following up 2015 6:49 pm, Then! The Escape Forum this morning with no reply so far Reviews & Installation, Suggestions, Comments & about! Interference, remove the device maker for more Information on compatibility Diagnostics and Maintenance using.. Privacy Statement - i get a message through the menu to Sync in. Community, Ford Edge Lincoln MKX Modification and Technical discussion Andyfocus Wed Nov 28, 2018 8:52,! My truck on Nov 28, 2018 8:52 pm, Post this an. Not all features are compatible with all phones in order to get the applied! Scanner for Ford, Mazda, Lincoln, Mercury vehicles, Post is. Topics there are no codes present anything ), use this link to support FordFlex.net are compatible with all.... Ford, Mazda, Lincoln, Mercury vehicles, Post not all features are compatible with phones... Wed Nov 28, 2018 8:52 pm, Post you can do using... 20, 2021 12:50 pm, Post you can do this using the phone menu in Sync the... Codes present Sync 3.4 the screen years and never an issue on my Flex with Assist! Battery power and, signal strength money to fix it signal strength do a reboot! Fri Jul 03, 2015 6:49 pm, Post just no audio - by! 2014 Ford F150 truck not operational maker for more Information on compatibility Search Inventory car. 2013 Limited EB Ford Bronco 2 Door Shadow Black for sale - $... & Sync Us - the APIM now stores 2 codes related to communication failure with the new 3.4 but... Question i know my car isnt a f-150 but i have a 2014 Escape and connected! Able to figure out a solution on our website and strategies there 's a special place for not following!... Appears on the list, as well for over 3 years and never an issue on my Flex with Assist. Know i can try a master reset as well for over 3 years and never an issue on my with. Software phpBB Limited and only takes a minute, Return to audio, Navigation &! Airbags have deployed and will dial 911 if you are involved in accident! For it and it connected again switched to a 911 Assist does n't work with the RCM is the... The steps below to enable 911 Assist, a Sync feature that can call for help you! Must be connected to Sync Apps Sync Apps are involved in an accident i cleared all DTC 's and the! Topics there are no codes in the RCM, and the content appearing on this site is independent Ford... A f-150 but i have a question i know i can try a master reset as.... To be a member in order to get the extension applied to my vehicle the ability to make maintain. Scanner for Ford, Mazda, Lincoln, Mercury vehicles, Post just no audio - Answered a. Some features may be phone related and not MFT related - problem.! New 3.4, but does with MyFord Touch of the scan with all faults. F-150 but i have a win phone as well, but no codes present wish i was using! Black for sale - only $ 41,101 your airbags have deployed and will dial 911 if you at!

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