Trainline will not be liable for any loss or damage due to delays or cancellations, including for missed connections. Registered address: 3rd floor, 120 Holborn, London EC1N 2TD, United Kingdom. A Senior Railcard gives you 1/3 off rail fares across Britain. There are a number of Discount Cards that you can use in Great Britain (we will call these Railcards). The relevant operators shall have rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any of the Railcard conditions set out in section 8. Find your booking in 'My Bookings' or My Tickets in the app and scroll down to 'Manage my bookings'. You can cancel your existing booking and buy a new one." minecraft bedrock pixelmon server ip and port; pilar jenny queen nose; november horoscope 2022 libra; robert ito spouse; reno air race crash photos graphic Were only responsible for our booking service, to the extent laid out in these Terms and Conditions. Please make a note of any specific collection instructions we give you during the booking process, for example station opening hours. See also information about Railcards here. Home. Navigate phone maze to a human Press 3 then 5. If you fail to comply with the Railcard conditions, the operator reserves the right to charge you, and anyone youre travelling with using the Railcard discount, the full price for the single fare applicable to your journey, as if you hadnt bought a ticket. Europe's leading train and coach booking app . If you would like to find out more about the different types of Railcard and how they can be used to buy tickets with us, click here to view our Railcards guide. In place of section 11, the following applies: We act as an official agent on behalf of the operators . Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen. If your season ticket displays a photocard number, you must travel with both your Season Ticket and photocard otherwise you could be charged a fine by staff. jane.doe@trainline.com), which is being used by 99.0% of thetrainline.com work email addresses. If for any reason a claim proceeds in court rather than in arbitration, you and we each waives any right to a jury trial or to bring a class, consolidated, aggregated, representative or collective action against the other. Just so you know, we can only discuss booking details with the person who made the booking, for data protection reasons. Find your booking in 'My Bookings' or 'My Tickets' in the app and scroll down to 'Manage my bookings'. Calls from outside the UK may cost more. Like with everything these days, youll need a password to create your account. Click here to view the minimum fare. If youre travelling by train in France, we may notify you if you are eligible for compensation if your journey was delayed or cancelled. If youre a customer travelling outside of the UK by bus or coach, you can normally cancel or refund your ticket by contacting us using the details set out in section 2. Note that the 16-17 Saver will expire on your 18th birthday. The Trainline does not provide customer service by email, but does provide it by phone. Whichever postage method you choose, well send your tickets to the delivery address you give us, so make sure its correct. Please use their contact details to obtain more information from them. Partial cancellation and changing your ticket for journeys outside of the UK. Either party may terminate the service at any time. Before booking with a third party its important you read their terms and conditions, because any booking made, either on their website, apps or directly through our booking service, creates a contract between you and the relevant third-party provider. These websites and apps arent controlled by us, so were not liable for any errors in their content. Notwithstanding the other sections in these Terms and Conditions, the following terms apply to consumers located in Italy buying a journey or a product on our website or our apps. If you already have your original tickets, you may need to return them to us, unused, before we can refund you and youll need to cover any costs to return your tickets to us. Same train, same route - just more tickets. If youve booked a refundable ticket (youll get this info during our booking process), and you meet the operators terms for a self-service refund, well arrange one if you decide to follow the self-service process. 0800 022 3720. These can be applied to your purchase within our booking service. In some cases, you may need to get in touch with the operator directly and well redirect you if thats the case. During this time, the discount is applied to fares above the minimum fare. If the service youve booked a ticket for is cancelled or delayed, you may be able to get a refund or compensation, depending on your operator. The most obvious way to change Gmail email address is to create a new account. Copyright 2023 Trainline.com Limited and its affiliated companies. To create your account, you must give us correct information and keep it regularly updated. Each day pass remains valid until 04:29 on the day following activation. A Two Together Railcard gives you 1/3 off rail fares across Britain for you and one other adult (16 or over). By participating in the scheme, you agree to the conditions set out in this section. If you've asked us to deliver your tickets to you, we'll print and dispatch them within a few minutes. But Trainline, his ticket agency, charges him a $43 ticket change fee. Other common thetrainline.com email patterns are [first] [last] (ex. All child fares are subject to a 1 minimum fare at all times. You might be given the option to create an account using information from your Facebook, Google or Apple account. These fees are sometimes determined by the operators and will be detailed in our booking service as well as their terms and conditions. For some services, it may be that collection at the station is the only possible option so you will need to leave enough time to collect your ticket before boarding your train. This includes National Rail, London Underground, DLR and London Trams. A 26-30 Railcard gives you 1/3 off rail fares across Britain. Most stations accept this form, but please check beforehand. I think if you had something in writing that shows. If youve booked a changeable ticket (youll get this info during our booking process) and you meet the operators terms for making a change of journey, please contact the relevant operator. Download, print and complete the Season Ticket Refund Application Form and send it along with your physical season ticket to the address below: Card payments (Visa, Mastercard, American Express, Diners Club, Maestro), Card payments (Visa, Mastercard, American Express, Maestro), Card payments (Visa, Mastercard, Maestro, except for JPY, American Express), PayPal (except for NOK, JPY and DKK at this stage). Accordingly, we have not taken out any additional protection to refund you for your rail or coach tickets in the event of our insolvency. If you were charged a penalty fare because you were unable to present your Railcard, say if youd forgotten or lost it, please contact the relevant operator for a refund. Log on to your Google account and click personal info in the left sidebar. Step 3 Under Contact info, click EMAIL. In addition, as set forth above, you are waiving any ability for an arbitrator to oversee or determine class, consolidated, aggregated, representative or collective actions. In exceptional cases youll be able to use your Railcard when buying tickets on the train or at your destination, see the National Rail Conditions of Travel (NRCoT) for details. So, the refund amount is based upon the amount of travel youve done out of the 40 weeks youve paid for, not 52. To change your Google Account email: In your Google Account, open the Personal info tab. Call center hours 24 hours, 7 days. We offer a number of ways to get your season ticket, including paper options (via post and collection at the station) and digital options (eticket seasons, barcode seasons and flexi seasons). This will open Add Another Email Address box. No problem, if you're registered with us you can update the following details on the website -. Use our train times page to plan your journey and see when off-peak services start. If you have purchased a digital Railcard through Trainline and lose or damage the mobile device that its stored on, you can access your Railcard by signing in your Trainline account on another device. If your child was under 16 when you bought the Railcard, they can still travel at the discounted child fare throughout the validity period of the one-year Railcard, even if they turn 16 during that time. A 16-17 Saver gives you 50% off rail fares across Britain. You can travel anytime on weekends and public holidays. If you have any questions concerning rail ticket prices or journey planning National Rail Enquiries will be happy to help you. Select "Add Account" and then input your old email address. Go to the Google Account Creation Page. Network Railcard discounts apply for travel at or after 10.00 Monday to Friday (excluding public holidays) and any time on weekends. Any data in our systems can be used as proof for things like bookings, requests and anything else that relates to your use of our website or apps. Details of the Temporary Permissions Regime, which allows EEA-based firms to operate in the UK for a limited period while seeking full authorisation, are available on the Financial Conduct Authoritys website. Changing your ticket for European coach journeys. In Outlook.com, Click the Gear button and select "Connected accounts." Click the "Gmail" button to add a Gmail account, or the "Other email" button to add any other account. Updated on: 22 Feb 2023 10:31 PST. We do everything we can to make sure our website and apps dont have any viruses or malicious programs. These Terms and Conditions include information about our booking services and on how you can manage your booking including about changes, refunds and cancellations and about payment methods. You can call us on 0870 3333 555 and select Option 1 then option 2. Cancelling/refunding your ticket for UK rail products. Write to us Send your tickets to Refunds PO Box 23972 Edinburgh EH3 5DA For our French customers wed like to draw your attention to section 13, for our American customers wed like to draw your attention to section 14, and for our Italian customers, wed like to draw your attention to section 15, as theres some important info there that relates just to you. A 16-25 Railcard gives you 1/3 off rail fares across Britain. Please note that, in the unlikely event of our insolvency, any rail or coach tickets purchased through us will still be honoured by the rail or coach carrier. Click on My Account and login 2. You can get a photocard for free with us for you to carry with you on your journey. Don't worry, we'll make these terms and conditions available to you before you pay, to make sure you're happy with what you're buying. Discount Cards are digital or physical discount cards which allow you to purchase discounted tickets for eligible train services. Copyright Trainline.com Limited and its affiliated companies. Let us know as soon as possible if your passwords lost or stolen. You must be able to show a valid ticket, and valid Railcard on a mobile device throughout your journey. Are there any postcode restrictions for Next Day Delivery? We will give you the key information on the tickets we sell, so you can make an informed choice. ARBITRATIONS AND COURT ACTIONS DIFFER. The Refer-a-Friend Scheme detailed in section 9.1 is not available in France. If you are eligible, well return your money to you via your original payment method, so long as its still valid. IMPORTANT: THIS SECTION LIMITS CERTAIN RIGHTS, INCLUDING THE RIGHT TO MAINTAIN A COURT ACTION, THE RIGHT TO A JURY TRIAL, AND THE RIGHT TO PARTICIPATE IN ANY FORM OF CLASS, CONSOLIDATED, AGGREGATED, REPRESENTATIVE OR COLLECTIVE ACTION. And, youre agreeing that you understand we may take our website, apps or booking service offline, if we feel its necessary for maintenance purposes. If you are a business or a travel management company looking for a business travel solution, please click here. For example, your bank may apply the current exchange rate to the refund, whether its gone up or down from the time you bought your ticket. The leading independent rail and coach travel platform selling rail and coach tickets to millions of travellers worldwide. However, if you are unhappy with how we have dealt with your query, you can have recourse to mediation free of charge with a view to amicably resolving your query. You must be aged 16 years old or over to buy a Network Railcard. The maximum group size is four adults (aged 16 years and over) including you, and four children aged between 5 and 15 years. 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